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Shipping & Returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
At present we only ship within New Zealand and not international destinations.
There are quantity restrictions on some products due to weight as follows:
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping zone you choose. Please also note that the shipping rates for many items we sell are zone-based.
Please ensure you accurately select your shipping zone based on the following CourierPost zones.
Failure to do so may result in shipping delays as we contact you for confirmation.
A copy of the Courierpost zones can be downloaded from www.courierpost.co.nz
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
At present we only ship within New Zealand and not international destinations.
There are quantity restrictions on some products due to weight as follows:
- 25kg for Auckland Region (Tan)
- 15Kg for North Island 1 (Yellow)
- 05kg for North Island 2 (Green)
- 05kg for Inter Island (Blue)
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping zone you choose. Please also note that the shipping rates for many items we sell are zone-based.
Please ensure you accurately select your shipping zone based on the following CourierPost zones.
Failure to do so may result in shipping delays as we contact you for confirmation.
A copy of the Courierpost zones can be downloaded from www.courierpost.co.nz